Q1: How long is the warranty period for E-SCOOTER?
A1: The warranty is 6 months for the battery, 12 months for other spare parts. If there is any problem with the E-SCOOTER,
please contact the customer service staff as soon as possible. We will help you to solve problems at any time.
Q2: How is the E-SCOOTER delivered?
A2: The E-SCOOTER is in a large cardboard box and is well packed.
Q3: How long will it take to receive the goods?
A3: JUESHUAI E-SCOOTER are shipped from local warehouses in Europe or USA, the logistics carrier is
DPD/DHL/UPS/FEDEX, and the transportation time is about 3-10 days.
Q4: What is the maximum weight of the E-SCOOTER?
A4: The maximum weight of our electric E-SCOOTER can carry is about 150kg.
Q5: Can I buy replacement battery?
A5: Of course you can, please make sure to use JUESHUAI brand battery replacement
Q6: Can this E-SCOOTER go into Cruise Control mode?
A6: JUESHUAI X750 E-SCOOTER support cruise function.
Q7: How to turn on the display?
A7: We are equipped with two remote control keys. Before opening the display, you need to use the remote control to
unlock the electronic lock (press the "lightning" button in the middle twice continuously and quickly), and then press
and hold the switch on the display to turn on the power.
Q8: How to start the motor?
A8: By default, we set non-zero startup for security consideration. Before you use the throttle, you need to push or slide
the scooter forward.
Q9: Can this E-SCOOTER with a seat?
A9: Yes, it can install a seat. If you want a battery, it is also possible to buy. be sure to contact our customer service for the link.
Q10: What is the recommended height for the electric E-SCOOTER?
A10: The recommended height is 160 to 200cm.
Q11: Can this E-SCOOTER be ridden on rainy days?
A11: You can ride in light or moderate rain. The display and motor are IP65 waterproof, and the battery's waterproof rating
is IP56. Not recommended to ride in heavy rain.
Q12: How long is the battery life of the E-SCOOTER?
A12: The battery life is about 1000+ circles. Please use JUESHUAI charger and keep charging once every one months to
prevent low battery torage.
Q13: Hello, what is the make of the motor?
A13: We use the well-known scooter motor brand JINYUXING，high-power rear hub gearless DC motor, of very stable
quality.
Q14: If there is a problem with the battery, is there a repair? How to buy a new battery?
A14: Hello, if there is any quality problem with the battery, we can provide a new battery or replacement for you. If you
want a battery, it is also possible to buy. be sure to contact our customer service for the link.
We don't supply warranty service for the following situation:
1) The battery goes over the water.
2) The battery is broken by man-made.
3) The cells are burnt out after incorrect use.
4) Return the battery without reason.
5) Open a dispute without contacting us.
